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Soft Tech Support Center - Search and Navigate the Knowledge Base (Help Center)

Ron Loomis
  • Updated

Overview

As one of Cyncly's flagship brands for the Window, Door, and Glass industry, Soft Tech offers feature-rich products and services designed to enable success via solutions tailored to your business's "sweet spot" in the Fenestration ecosystem. From high-level awareness to deep, detailed knowledge of our products' feature capabilities and highly flexible customization, having a repository of information readily available is indispensable.

This article aims to kickstart your quest for information to enhance your capabilities and help develop practical skills with your implementation.

Table of Contents

Connecting to the Knowledge Base

The "Home Page" for the Soft Tech Knowledge Base (KB) is the page you see when you connect to  https://softtech.support.cyncly.com.

Based on the platform's detection of your region/language, you will then be redirected to a regional URL for the KB (e.g., for the USA, the redirect is https://softtech.support.cyncly.com/hc/en-us).

Login Requirement

For articles available to the general public (such as this article), you do not need to be logged in. However, to view most content, you will need to sign in to the Help Center. The link to Sign in is at the upper right of the page.

For more on access and sign in, please see Soft Tech Support Center - Register or Reset Your Password.

Clicking Sign in will take you to a page where you can log in.

Note: if you are a Cyncly employee, you should click the Switch to agent sign-in link on the Sign in page; this will initiate authentication via your Cyncly Microsoft 365 account.

Accessing Content

Once you complete your sign in, you will be directed back to the help center home page; content access will now include everything available for signed-in users. 

Authenticated Cyncly agents will have access to customer-facing content and also internal resources; technical, procedural, and archived documentation.

You can search for content by navigating the KB in categories and sections, or by using the search field.

How-to: Search

The option to search is always available. On the home page, enter your search terms in the search bar below "How can we help you?"

After hitting "enter" to initiate the search, the results page (and also any article page you subsequently view after any search from that page), the search bar is available in the upper right. The search field on the landing page is wider than the field when displayed in the upper right.

At any time, clicking on the logo in the upper left will return you to the help center home page.

 

How-to: Navigation

  1. The buttons on the home page show the major categories of knowledge base content.
  2. Below that you will find a list of promoted articles.
  3. Depending on the category you choose, the first level of that category may show sections and articles, or sections only.
    • Sections containing articles directly [A] will show up with both section names and article titles (e.g. "FAQ" and "Soft Tech Support Center - Scope of Support", respectively).
    • For sections with no direct articles [B], you will have to click the section names to drill further down.
  4. Beyond that first level, some sections may contain subsections only, some may contain articles only, and others may contain a combination of both. This is example shows both a subsection [C] and articles [D]:

 

Additional Help

If you need assistance locating an article or topic, please don't hesitate to Submit a Ticket or send an email to softtech.support@cyncly.com; we are eager to help!