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Soft Tech Support Center - Register or Reset Your Password

Ron Loomis
  • Updated

Overview

If you are using our Support Center for the first time, you will need to register or reset your password. 

If you are uncertain whether you need to register or just request a password reset, follow the "How to Register" instructions. 

Table of Contents

How to Register for Support Center Access

  1.  In the upper right corner of the web page (https://softtech.support.cyncly.com/) click Sign in.

  2. On the Sign in window, click the Sign up link.
     
     

  3. You will be directed to the Sign up form. Enter your name and email address in the form shown below and click "Sign up".

    If you are an existing Soft Tech customer who previously had an account on our former support site (http://support.softtech.com/), please use the same email address that you were using for that site.

     

  4. You will receive an email with information on how to register.

    NOTE: If your account already exists, you will receive an email similar to the following: 

    If you know your password, you can go ahead and use the sign in link. If you do not, please click reset your password.

5. Once you enter your new password you will be returned to the Support Center. 

 

How to Reset Your Password

  1. In the upper right corner of the web page (https://softtech.support.cyncly.com/) click Sign in.
  2. Click "Forgot password?" or "Request password".
  3. Enter your email address on the form and click "Submit".
  4. You should now see the "Check your email" notification.
  5. If you find the referenced email, click the link to reset your password. If you do not find an email in your inbox, spam folder, or other email folder (if you have email rules that sort or filter your incoming mail), return to the sign in page and try registering instead.

Once You are Logged In

You should see your name in the upper right corner. You now have access to the portal.

  1. Click "Submit a Ticket" to create a new ticket
  2. Click "My Tickets" to review your tickets.
  3. Click the caret next to your name to expand the menu for additional options
  4. Select "My activities", "My profile", or "Sign out", if desired.
  5. Enter terms to search our knowledge base for articles.
  6. Click on the purple buttons to navigate the Knowledge Base by category and section.

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